With over 30 years of experience, Linda Myers is an expert in the Direct Mail Industry. As a Postal Affairs Liaison and Data Project Manager with Allied Printing Services in Manchester CT, Linda oversees mailpiece design and compliance with postal regulations. Her extensive experience in the field has equipped her with a deep understanding of both the technical and strategic aspects of direct mail.
Linda is also an active member of the Connecticut Postal Customer Council (CT PCC), where she serves as Secretary, demonstrating her commitment to advancing industry standards and fostering professional relationships.
Linda is an art lover and holds a bachelor’s degree in fine arts. In her free time, Linda likes to cook, travel, and spend time with her granddaughter.
Art Gerckens has been the Director of Mail and Duplicating Services at Sacred Heart University in Fairfield, CT for the past thirty-three years. He served a three-year appointment on the National Postal Customer Council Advisory Board, which included chairing the Recognition Committee.
He is the Industry Chair of the Connecticut Postal Customer Council, a past president of the Association of College and University Mail Services and has been a regular speaker at the National Postal Forum.
In August 2016, he was presented the Gold Premier Leadership Award for Education Excellence and an Innovation Award by the Postmaster General of the United States, for his work with and on behalf of the Fairfield County Postal Customer Council at Postal Headquarters in Washington D.C.
Art is an alumnus of Sacred Heart University, married to the former Patsy Altieri, and is the proud dad of twin daughters, Ashley and Brittany.
Rhonda Cunningham serves as the Customer Relations Manager and Co-Chairman of the Postal Customer Council in Connecticut. She oversees district customer relations, mail processing, delivery coordination, business mail acceptance, client retention, and consumer affairs, ensuring the seamless execution of national and regional strategies.
Rhonda launched her career with USPS in 1998 as an Ohio Letter Carrier. Since then, she has advanced through multiple leadership roles, including Consumer Affairs Manager, A/Senior Business Service Network Representative, Business Lead Development Specialist, Business Service Network Representative, Manager of Customer Service, and Supervisor of Customer Service.
A Magna Cum Laude graduate of David N. Myers College, Rhonda holds a bachelor’s in business administration and an associate’s in marketing. Outside of work, she enjoys NBA basketball, fashion, shopping, and traveling.
Matthew Scalesse brings a strong history of leadership to the United States Postal Service, built on extensive managerial experience and academic training. He earned a bachelor’s degree in psychology from Southern Connecticut State University. This academic foundation has informed his entire professional approach to leadership, workplace culture, and interpersonal dynamics.
Matthew joined USPS in 2022 to build his foundation from the ground up. Starting as a City Carrier Assistant in Wallingford, his strong communication skills quickly earned him a role as a CCA Advocate for new hires. By 2024, he was promoted to Customer Service Supervisor in West Hartford. In November 2025, Matthew advanced as the Customer Relations Coordinator in Connecticut, visiting offices to align teams with customer engagement across Connecticut.
Outside of his professional responsibilities, Matthew prioritizes family and community involvement. He enjoys spending quality time with his wife, Becky, and their three children: Noah, Amelia, and Colin. A dedicated father, he is frequently found cheering his children on at their high school track meets, effectively balancing a demanding career in public service with a vibrant and active family life.
Foster and maintain a close working relationship between mailers and the United States Postal Service.
Share information about new and existing Postal Service products, programs, regulations, and procedures.
Facilitate the interchange of ideas among mailers and Postal Service officials.
Help members and their organizations grow and develop professionally through focused educational programs.
Promote cooperation and support between members and others who are dedicated to quality and efficiency in the mailing industry.
The Postal Customer Council (PCC) program began more than 30 years ago with the formation of local mail users councils. The Post Office Department organized the
councils to improve communication between postal customers and local postal managers. The councils' rallying call was a "Mail Entry" campaign, designed to regulate the flow of local mail.
Postal volume in 1961 was characterized by large swells after 5 p.m., when most of the business mail was deposited. This evening rush was getting larger and straining processing capacity. The concept
of working with customers to get mail earlier in the day was realized through the Mail Early campaign and the creation of mail users councils, also known as "Citizens Advisory Councils." The name
"Mail Users Councils" lasted for nearly a decade until it was changed in 1971 to "Postal Customer Council".
Once postal customers and local postal managers began working together under the council framework, both groups found that many problems could be resolved easily. Processing and delivery improved,
and postal resources and equipment were used more productively.
The importance of postal customer councils has grown since the early 1970s. Today, more than 300 councils with some 300,000 members are active across the nation. Through regular meetings, mailer
clinics, and seminars, PCC members are kept abreast of the latest postal developments and work closely with local post offices to make mail services more efficient.
The Postal Service stands behind the PCC program, an important avenue for improving service and understanding mailers' needs. The Postal Service supplies speakers and resources for PCC presentations
and, because we share the members' interest in efficient and economical mail service, we encourage business mailers to take part in PCCs whenever they can.
The PCC provides a forum for mailers to discuss and resolve local mailing issues with their local postmaster. Postal customer council members can interact regularly
with local postal managers. They also meet other mailers and learn how the Postal Service can meet their needs and solve their mailing problems.
The PCC also serves as an avenue for its members to exchange ideas and suggestions on new Postal Service products and services. Members interacting at PCC meetings and seminars have developed many
money-saving ideas.
A working relationship with mailers from other councils often results from PCC membership. Many members who meet at PCC gatherings form close bonds of cooperation. Some communicate regularly to seek
and provide insight into various postal processing and delivery issues.
PCC members have also helped one another by sharing equipment and knowledge at critical mailing times. Some PCCs have even established a Postal Improvement Committee to provide advice to their
members for improving their mail center operations.
The Postal Customer Council® (PCC®) program is a valuable resource for business mailers, large and small. Local PCCs serve as an open channel for USPS®-to-business communication, providing information and best practices for achieving cost-effective and profitable mailing, education and training, as well as solving local challenges. Through regular meetings, educational programs, mailer clinics, and seminars, PCC members learn about the latest postal products and services that may help them grow their business.
Your local PCC offers these benefits...
Find a PCC Near You ›
Find the address of your local PCC group and the contact information for the postmaster, manager, or officer in charge.
Locate PCC Events in Your Area ›
Find events to attend in your area that will provide you with valuable contacts and information to promote your
business.
Get PCC Education and Training Resources ›
PCC Education provides Postal Service™ business customers with information about postal products, services, and tools to help grow their business, as well as improve mail quality. These materials are
suitable for all PCC educational events and can be used to create a customized professional certificate program.
Find PCC Additional Resources ›
Stay informed and find what you need to meet your members’ needs and keep your Postal Customer Council (PCC) activities and programs running smoothly.
Learn more about Business Mail Training ›
Get hands-on experience with business mail functions, mail management, and supervisory techniques in the Executive Mail Center Management Program